FAQ
Questions we hear before partners sign.
If yours isn’t here, send it to hello@littlesfulfillment.com and we’ll add it.
Working with us
How do I know if you're the right fit?
Two questions. Are you shipping at least ~100 orders/month? Is your storefront on Shopify, WooCommerce, BigCommerce, or a custom platform we can integrate? If yes to both, we're probably a fit. If you're shipping less, you'll save money self-fulfilling for now — we'll tell you that on the intro call.
How long does onboarding take?
From signed contract to your first order shipping out of our warehouse: 10–14 days, assuming inventory arrives on schedule. Day 1 is integration setup. Day 2–4 is inbound shipment receipt. Day 5+ is operational.
Do I have to switch from my current 3PL all at once?
No. Most partners migrate over 30–60 days. We'll handle dual-fulfillment during transition.
What's your minimum monthly volume?
We don't have a hard minimum, but the math gets weird below ~100 orders/month. Storage and receiving fees stop being negligible at low volumes.
Discretion + community
Will my brand name be on the box?
No. The outer box is plain corrugated kraft, no logos, no colour. The shipping label lists our warehouse as the return address, not your brand. See /community/discretion for the full spec.
Will you list my brand publicly as a partner?
Only with your explicit written consent. The default is silence.
How do you train your warehouse staff?
Operationally — pick accuracy, packaging spec, hold-for-pickup workflows. Beyond that, the answer is selection: we hire people who don't bring shame to the work.
Pricing + billing
How is shipping billed?
Every shipment shows two lines on your invoice — the carrier's actual cost and our shipping markup (a small % or flat fee, set in your partner agreement). Both are visible per shipment so the math is auditable against the carrier's own tracking page. See /community/carrier-rates for how we approach this.
When do you bill?
Weekly. We roll up each Monday–Sunday of activity into a single itemized invoice, issued the following week and due on receipt. Pay by ACH or wire in USD — the instructions are on every invoice. PDFs are emailed and also live in your portal under Billing.
Are there setup or onboarding fees?
No. The first pallet of inventory we receive is free, and the first 60 days of storage on it is free. We make money when you ship orders.
Operations
What's your same-day-pick cutoff?
2pm Central Time, Monday through Friday. Orders received after the cutoff pick the next business day.
What carriers do you use?
UPS, USPS, and FedEx. Our system rate-shops the cheapest service that meets the customer's selected speed.
Do you handle international shipments?
Domestic US is our core. We support international via USPS for a handful of countries. For broader international we partner with a freight forwarder — ask if you have specific needs.
What happens to damaged inventory?
We document with photos in the portal and either restock if salvageable or quarantine for partner disposition.